Shipping Policy

Right of withdrawal for consumers

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If you contract with us or otherwise purchase Products with us, our Terms and Conditions apply, that may be found on our Website. Notwithstanding our Terms and Conditions, consumers have the right to revoke Single Orders without indication of reasons within a term of 14 days. During this term you can use this Product to a reasonable extent to evaluate the Product. You are allowed to test the Product similar to how you would test the product in a physical store. You can remove the Product from its package, unless it is sealed. If you used the Product more than is reasonably necessary for the purpose of testing, we can charge you with extra costs.

The withdrawal term expires 14 days after the day you or an appointed third party, other than the delivery service, received the product. If you simultaneously ordered multiple Products with different delivery dates, the withdrawal term passes 14 days counting from the day you received the last product. If you arranged a frequent delivery agreement with us, the withdrawal term passes 14 days after the day you or an appointed third party physically received the product. If you want to use your right of withdrawal, we request you to contact our Customer Support via +1 323-230-0001 or kodie@mroycearchitecture.com. We need previous approval of Customer Support for any return, by absence of which we are not able to process your return and the Products remain for your risk and expense. You must send us the Product within 14 days after sending the e-mail. We ask of you to keep the Product in its original package as much as possible when you return the product to us.

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Refund

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If you exercise your right of withdrawal, we will refund your payments, including shipping costs for the first delivery, within fourteen days. We will refund your order with the same payment method used to order your product(s), unless you would like to use a different method. You will bear the costs for the return shipping. 

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Consumers only

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This right explicitly applies only if you are a consumer, which means that you are a natural person that is not acting in a professional or commercial capacity as meant in the relevant Dutch and/or EU regulations.